Reference

Terms & Conditions that protect your account

When you open an account on rezekislot, you enter into a clear agreement with us.

Account security and verificationDeposit and withdrawal proceduresGame access and account suspension rules
rezekislot Terms & Conditions that protect your account
REACH OUR TEAM

Contact us about your account or terms

Team online

Live Chat

Open the chat window in the bottom right corner of the lobby. Our team responds to Indonesia players during operating hours, typically 08:00–22:00 WIB daily.

Email Support

Send account or policy questions to [email protected]. We aim to reply within 24 hours with clarification on your rights under our terms.

Account Settings

Visit Settings > Account & Security to review your registered details, linked payment methods, and active session history whenever you need to verify your information.

HOW WE SAFEGUARD YOU

Security, data and your account rights

Account Verification

When you sign up, we ask for identity proof—a valid ID or passport—and verify your phone number via SMS. This step ensures only you can withdraw funds and keeps your account secure from unauthorised access.

Payment Verification

Every withdrawal request triggers a secondary verification step. You'll receive a confirmation code via email or SMS before funds leave your account. This protects you against unauthorised payouts.

Data Encryption

Your deposits, withdrawals and personal details travel through industry-standard SSL encryption. We do not sell or share your data with third parties outside our payment and support operations.

Session & Login Security

You can view all active sessions in Settings and log out remotely from any device. If you notice unusual activity, change your password immediately and contact our support team.

Data Retention

We keep your account information for the duration of your membership plus one year after closure, unless local law requires longer retention. You may request deletion of non-essential data at any time.

Policy Changes & Notification

If we update these terms, we'll notify you via email at least 30 days in advance. Your continued play after that date means you accept the new terms; you can also close your account and request a full refund of unused balance.

Frequently asked questions about our terms

Your registered name cannot be changed once verified, as it must match your identity document for withdrawal purposes. You can update your email address in Account Settings, but you'll need to verify the new email via a confirmation link we send you.

Click 'Forgot Password' on the login page. Enter your registered email, and we'll send a reset link within minutes. Follow the link to create a new password. If you don't receive the email, check your spam folder or contact support for help.

Minimum deposit is Rp50,000 for DANA, OVO, GoPay and QRIS. Minimum withdrawal is Rp100,000. Maximum limits depend on your payment method and account history; your wallet will show your current caps when you proceed to checkout.

Once you confirm your withdrawal via the verification code, funds typically arrive within 5–15 minutes for DANA, OVO and GoPay, and 10–30 minutes for QRIS transfers. Bank delays can occasionally extend this; check your payment app for confirmation.

If we detect suspicious activity, breach of our terms, or failed verification steps, we may temporarily lock your account to protect you and the platform. You'll receive an email explaining the reason and next steps. Contact support to appeal or resolve the issue.

Yes. Visit Account Settings > Close Account, submit your request, and we'll process any available balance as a withdrawal to your linked payment method within 2–3 business days. Closed accounts cannot be reopened; you'd need to create a new one.

We collect your name, email, phone number, date of birth, payment details and gameplay history to verify your identity, process deposits and withdrawals, comply with local law, and prevent fraud. We store this securely and do not sell it to third parties.